Helpful Information for Non-Japanese Speakers Under Unforeseen Circumstances
Due to natural disasters struck Japan frequently this summer, there had been some delays and cancellation of Shinkansen. When these unforeseen accidents occur, tourists from outside Japan who don't speak Japanese often get left behind, since many of the announcements are often made in Japanese only.
Here, we have gathered information provided by Japan Railway which will help you find the latest status of the Shinkansen.
Latest train Operation status can be searched from these links:
List of train numbers will be shown in these links when cancelled or delay occurs. No special message will be shown when everything is on schedule.
JR Central (Tokaido Shinkansen: Tokyo - Kyoto - Shin-Osaka)
https://traininfo.jr-central.co.jp/shinkansen/pc/en/index.html
JR West (Sanyo Shinkansen: Shin-Osaka - Okayama - Hiroshima - Hakata)
http://global.trafficinfo.westjr.co.jp/en/sanyo
https://www.westjr.co.jp/global/en/
JR East
(Tohoku Shinkansen: Tokyo - Sendai - Akita - Shin-Aomori - Shin-Hakodate Hokuto)
(Hokuriku Shinkansen: Tokyo - Karuizawa - Nagano - Toyama - Kanazawa)
http://traininfo.jreast.co.jp/train_info/e/service.aspx
Telephone-based Service is also available:
JR Central
+81-50-3772-3910 (or 050-3772-3910 from Japan)
Please press "3" while the guidance (in Japanese) is in operation. The operator will answer in Japanese, but there is an English speaking operator standing by, so please talk to the operator in English and ask for English translation.
JR East
+81-50-2016-1603 (English, Chinese and Korean) (or 050-2016-1603 from Japan)
http://www.jreast.co.jp/e/customer_support/infoline.html
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Seat guide
Ordinary Seat
Regular seats used on Reserved cars and Unreserved cars of Shinkansen. Consider it as "economy class" seat.
Green Seat
Better seats with more space than ordinary seats. All Green Seats are reserved only. Consider it as "business class" seats.
Reserved Seat (Ordinary Reserved Seat)
Your seat is reserved and secured when you book your tickets. Head to the station with a peace of mind.
Seats are the same as Ordinary Seat.
Green Reserved Seat
Better seats and free blankets. Popular among Japanese business persons, executives and people who
GranClass
Know as "First Class" of Shinkansen seats. Only available on Hokuriku and Tohoku Shinkansen lines.
Unreserved Seat
You can take any open seats in unreserved cars of any train on the departure date. (No departure time will be indicated on your tickets.)
The best seat type if your priority is the cost and are traveling during less-crowded season/time.
For further information and photos, please visit official page at http://www.jreast.co.jp/e/ticket/types.html