Shinkansen Ticket Online Booking : Reserve Without the Hassle

Helpful Information for Non-Japanese Speakers Under Unforeseen Circumstances

October 05, 2018

Helpful Information for Non-Japanese Speakers Under Unforeseen Circumstances

Due to natural disasters struck Japan frequently this summer, there had been some delays and cancellation of Shinkansen. When these unforeseen accidents occur, tourists from outside Japan who don't speak Japanese often get left behind, since many of the announcements are often made in Japanese only.

Here, we have gathered information provided by Japan Railway which will help you find the latest status of the Shinkansen.

 

Latest train Operation status can be searched from these links:

List of train numbers will be shown in these links when cancelled or delay occurs. No special message will be shown when everything is on schedule.

JR Central (Tokaido Shinkansen: Tokyo - Kyoto - Shin-Osaka)
http://traininfo.jr-central.co.jp/en/

JR West (Sanyo Shinkansen: Shin-Osaka - Okayama - Hiroshima - Hakata)
http://global.trafficinfo.westjr.co.jp/en/sanyo
https://www.westjr.co.jp/global/en/

JR East
(Tohoku Shinkansen: Tokyo - Sendai - Akita - Shin-Aomori - Shin-Hakodate Hokuto)
(Hokuriku Shinkansen: Tokyo - Karuizawa - Nagano - Toyama - Kanazawa)
http://traininfo.jreast.co.jp/train_info/e/service.aspx

 

Telephone-based Service is also available:

JR Central
+81-50-3772-3910 (or 050-3772-3910 from Japan)

Please press "3" while the guidance (in Japanese) is in operation. The operator will answer in Japanese, but there is an English speaking operator standing by, so please talk to the operator in English and ask for English translation. 

JR East 
+81-50-2016-1603 (English, Chinese and Korean) (or 050-2016-1603 from Japan)

http://www.jreast.co.jp/e/customer_support/infoline.html





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Seat guide

Shinkansen seats are available in four levels depending on the comfort and services your require.

Reserved Seat

Your seat is reserved and secured when you book your tickets. Head to the station with a peace of mind.

Green Reserved Seat

Better seats and free blankets. Popular among Japanese business persons, executives and people who values comfortable travel. Consider it as "business class" seats.

GranClass Seat

Know as "First Class" of Shinkansen seats. Only available on Hokuriku and Tohoku Shinkansen lines. Gran Class seats comes with airline-like amenities and meals.The most expensive of all.

Unreserved Seat

You can take any open seats in dedicated unreserved cars. The best seat type if your priority is the cost and are traveling during less-crowded season/time.

 

For further information and photos, please visit official page at http://www.jreast.co.jp/e/ticket/types.html