Understanding Our Ticketing Process

Published on July 3, 2025
Last updated on July 3, 2025

Thank you for considering our service for booking your Shinkansen or Limited Express train tickets in Japan.
Before placing your order, we kindly ask that you read and understand the following key points to help ensure a smooth experience for everyone.

How Our Ticketing Service Works

Our booking and delivery process is clearly outlined on our From Purchase to Delivery page.
Please refer to it to understand how we process and deliver your tickets.

Unlike automated ticketing systems, our team carefully processes each order.
We are not simply reselling JR tickets; we offer a service that includes ticket procurement, customization, support, and delivery tailored to international travelers.

What’s Included & Pricing Structure

Our service provides Shinkansen and Limited Express tickets, but it’s much more than just the ticket itself. Our prices reflect both the base JR fare and the value-added services listed below:

JR Ticket Base Fare (the actual train fare)
Fulfillment Fee – includes the following value-added services:
- Handling – ticket processing and order fulfillment
- Personalized Adjustments – seat requests, rerouting when trains are full, correcting inconsistencies
- Customer Support – email assistance, schedule guidance, and problem resolution in English
- Shipping – for physical tickets delivered within Japan

The Fulfillment Fee typically ranges from ¥250 to ¥5,160, depending on the services you require.

We pride ourselves on offering human-centered service to ensure your travel runs smoothly, your questions are answered promptly, and your seating needs are met.

The final price you see on our product pages is all-inclusive, covering both the JR fare and our full range of services. While it may be higher than the JR ticket alone, it guarantees a seamless and personalized travel experience.

About Your Travel Date

You can select your preferred departure date from the calendar on the product page. For more information, see our FAQ page.

If you select a same-day departure, please note:

We can only process orders for trains departing at least 8 hours after the time of the order.
If your requested departure time is too close, we may need to cancel your order and issue a full refund.

We recommend booking as early as possible to secure your seats and avoid timing conflicts.

Changes & Cancellations

Tickets purchased through our platform can be changed or canceled in accordance with our own policies—not those of JR.
Please see our Refund Policy page for full details.

Payments

Payment is completed via a secure credit card transaction at the time of order.

We use trusted, encrypted payment processors and never store your credit card information.
If a refund is issued (due to cancellation or change), it will be returned to the original card used for payment.

If you have any questions before or after placing your order, our team is happy to assist you. Please contact us from our Contact page.
We are committed to providing a smooth, transparent, and supportive booking experience for travelers from around the world.

What is shinkansen-ticket.com?

Shinkansen-Ticket.com is a Japan-based travel agency specializing in booking Shinkansen and limited express train tickets—including high-demand routes that are often difficult to secure. With nearly a decade of experience, we’ve built a reputation for reliable, flexible, and traveler-friendly service.

We provide both QR code-based tickets for easy station access, ideal for last-minute bookings, and physical paper tickets, which can be delivered to your home abroad, hotel, major post offices, or even a friend’s residence across Japan—perfect for carefully planned itineraries.

Our expertise in Japan’s rail system allows us to offer customized support with a deep understanding of routes, connections, and seating options—including oversized luggage seats, scenic views, and group arrangements.

Trusted by thousands of repeat customers and partnered with numerous hotels and travel agencies, we regularly assist in arranging train tickets for hotel guests and tour clients across Japan.