From purchase to delivery (Our service process)

1. Select your Shinkansen tickets

Choose your Bullet Train tickets from our Collection >

Please note that our item price includes the followings, in addition to the ticket price itself.
- Shipping Fee (inside Japan)
- Handling Fee

2. Check out and pay

We accept secure payment by credit cards. Please be assured that we do NOT keep your credit card details. Your credit card information in detail will only be used by our trusted card processing company.

3. Review an automated confirmation email from us

Please make sure your order details are correct. If not, contact us immediately.

4. Our agents confirm seat availability and notify you with final confirmation

From this point on, a cancellation fee may apply if your departure date is within a month.

Please check our refund policy here.

In case your seats are not available at the requested departure date/time, we will contact you for rescheduling or give you a full refund.

(Our agents purchase your tickets)

Out agents purchase your tickets. Please note that Shinkansen tickets can only be purchased one month prior to departure (it is a regulation by Japan Railway). We will purchase your tickets as soon as we can.

In case your seats are not available at the requested departure date/time, we will contact you for rescheduling or give you a full refund.

5. Your tickets are shipped out via Express Mail service.

Your valuable tickets will be shipped out via express mail service by Japan Postal Service. The tracking number will be provided in the shipping confirmation email.

It will take about 1 to 2 days for delivery within Japan.
If you choose international shipping with an additional fee, it usually takes 3 days to 10 days to be delivered to countries outside Japan (varies by country and region).
Please refer to the list of local carriers in the countries outside Japan from the page below.

Contact Points for International Shipping

6. Receive your tickets at any location

Your tickets will be delivered via one of the shipping options below (you will be asked to choose your shipping option upon booking in step 1 above):

Your Hotel in Japan: Please provide us with the hotel name, the full name of the reservation, and your check-in date for delivery upon placing an order, if asked. We will ship your tickets a week prior to your checking in or a week before your traveling date. Please collect your tickets at the reception upon arrival at the hotel.

Your home country address (additional fee required): You can choose to have your tickets to be delivered to your home address in your country if you have enough time in advance.
It usually takes 3 days to 2 weeks to be delivered to countries outside Japan (varies by country and region).
Please visit here for the list of the average time required for international delivery to major countries provided by Japan Post.

Post Office in Japan: As many customers begin their Shinkansen journey from Tokyo / Kyoto / Shin-Osaka station or from Narita International Airport, we have prepared options for receiving tickets at post offices located next to these major stations.
Please visit here for the list of post offices where you can pick it up.
*You will be asked to present your ID in order to collect your tickets.