About Us

Shinkansen-Ticket.com - Japan Rail Online Booking Expert -

Shinkansen-Ticket.com is a trusted online travel agency specializing in Shinkansen and limited express train tickets across Japan.

Since 2016, we have focused on making Japan's rail system easy to navigate for international travelers, providing foreigner-friendly services that remove the stress of language barriers and complicated booking platforms.

With nearly a decade of experience, we have supported thousands of international travelers worldwide, arranging tickets for popular routes such as Tokyo to Kyoto, as well as regional Shinkansen and limited express lines throughout Japan.

We are trusted by thousands of repeat customers and known for consistently high levels of satisfaction. We also work with many travel agencies and have strong partnerships with hotels, regularly handling ticket arrangements on behalf of hotel staff for their guests.

We pride ourselves on offering personalized support:

• Request for Mt. Fuji-view seats, oversized luggage spaces, or wheelchair-accessible seating
• Group and family booking with side-by-side seats
• Flexible support for ticket changes and rebookings
• Dedicated customer service

At Shinkansen-Ticket.com, we combine expert knowledge with flexible ticketing solutions - making travel across Japan's extensive rail network smooth, secure, and stress-free. Whether you are booking a seat on a famous Shinkansen route or a hard-to-find local express train, our dedicated team ensures every journey is comfortable, reliable, and fully supported.

Company History

• 2016
  • Launched reservation service for major Shinkansen routes as a new business within a consulting firm
  • Began offering reservations for the Narita Express (N'EX)
  • Expanded to major Limited Express train routes
  • Started international shipping services for tickets
  • Spun off the business and established it as a separate legal entity
• 2017
  • Joined the ALL Nippon Travel Agents Association (ANTA)
  • Significantly expanded the number of routes handled
  • Began offering the Japan Rail Pass (JR Pass) in collaboration with Kinki Nippon Tourist
• 2018
  • Served customers from over 100 countries worldwide
  • Introduced ticket pick-up service at local post offices in Japan
  • Relocated office to Meguro, Tokyo
• 2019
  • Providing services to over 1300 groups of customers per month
• 2020
  • Relocated office to Shibuya, Tokyo
  • Participated in the national Go To Travel campaign
    
• 2024
  • Introduced the use of JR East's Business Ekinet reservation system
  • Began handling bus tickets to Hakuba
  • Began offering QR code tickets for major routes
  • Introduced support for special seat requests, including Mt. Fuji-view seats, oversized luggage spaces, and wheelchair-accessible seating
  • Started offering Welcome Suica IC cards
  • Launched airpot pick-up services for tickets
  • Expanded the number of routes eligible for QR code tickets
• 2025
  • Expanded the number of routes eligible for QR code tickets
  • Began offering same-day ticket arrangements for travelers already in Japan

Major Clients

• Travel agencies
  • Firebird Tours (U.S.A.)
  • Compass Travel Ltd (Malta)
  • Imperial Tours & Events (Austria)
  • Rosso Viaggi di Giorgio Capone (Italy)
  • Other undisclosed travel agencies
• Hotels in Japan
  • 5-star luxury hotel in Minato, Tokyo
  • 5-star luxury hotel in Chiyoda, Tokyo
  • 4-star hotel in Minato, Tokyo
• Individuals
  • Over 100 countries: United States, Australia, United Kingdom, Singapore, Canada, Brazil, Germany, Malaysia, Thailand, New Zealand, Philippines, France, Netherlands, Switzerland, Hong Kong, Italy, Indonesia, Spain, India, Mexico, United Arab Emirates, Belgium, Austria, Denmark, Israel, Portugal, Ireland, Norway, Russia, China, Poland, Finland, Vietnam, Sweden, Turkey, Saudi Arabia, Chile, South Africa, Argentina, French Polynesia, Qatar, South Korea, Luxembourg, Brunei, Kuwait, Czech Republic, Kazakhstan, Slovenia, Romania, Estonia, Taiwan, Colombia, Reunion, Malta, Hungary, Ukraine, Lithuania, New Caledonia, Cyprus, Costa Rica, Jersey, Bulgaria, Greece, Guatemala, Egypt, Iceland, Monaco, Cambodia, Georgia, Ecuador, Panama, Bermuda, Oman, Côte d'Ivoire, Uzbekistan, Serbia, Afghanistan, Armenia, Bahrain, Latvia, Bolivia, Trinidad & Tobago, Fiji, Peru, Mauritius, Slovakia, Cayman Islands, Honduras, Samoa, Isle of Man, Macau, Azerbaijan, Sri Lanka, Croatia, Mongolia, Andorra, Dominican Republic, Uruguay, Venezuela, Kenya, El Salvador, Morocco, Tajikistan, Martinique, Palestinian Territories, Belarus, Laos, Gibraltar, Aruba, Mali, Guadeloupe, Seychelles, Cameroon, Macedonia, Liechtenstein, Senegal, Jordan, Guernsey
    

Suppliers

• Japan Railways Group
  • JR Central (Central Japan Railway Company)
  • JR East (East Japan Railway Company)
  • JR West (West Japan Railway Company)
  • JR Hokkaido (Hokkaido Railway Company)
  • JR Shikoku (Shikoku Railway Company)
    
  • JR Kyushu (Kyushu Railway Company)
• Fujikyuko
• Tobu Railway
• Alpico Group