Shinkansen Ticket Online Booking : Reserve Without the Hassle 

Refund Policy

The refund policies vary by product type. Please refer to the applicable section below.

Shinkansen/Train Tickets (Paper Tickets) Shinkansen/Train Tickets (QR Voucher) Welcome Suica

    Shinkansen/Train Tickets (Paper Tickets)

    The following rules will apply to any order cancellations and modifications for paper tickets only (not applicable to QR vouchers). Refunds will be made to the credit card account used for the ticket purchase.

    CANCELLATION

    Cancellations are accepted before the shipment of tickets.

    Cancellation Conditions Refund Amount
    Within 24 hours of receiving your order confirmation
    or
    More than 30 days prior to departure (including the departure date)
    100% Refund
    Between 29 - 4 days prior to departure (including the departure date) 90% Refund
    Less than 3 days prior to departure (including the departure date) No Refund
    After the shipment of tickets (regardless of the departure date) No Refund

    MODIFICATION

    The following requests are subject to additional charges:

    Request Modification Fee
    Change of the date/time of the tickets ¥3,000/order
    Seat requests, such as changing to seats with luggage area ¥3,000/order
    Change of Shipping Address or recipient name (after shipping) ¥3,000/order
    Change of the recipient (after shipping) ¥3,000/order

    These rules apply for those whose boarding date is less than a month. No requests can be made once the shipping has been made.

    Please contact us immediately if you have trouble receiving your tickets after the shipment.

    Shinkansen/Train Tickets (QR Vouchers/QR Tickets)

    The following rules will apply to any order cancellations and modifications for QR voucher/tickets only (not applicable to paper tickets). Refunds will be made to the credit card account used for the ticket purchase.

    CANCELLATION

    Cancellations can be made up until 48 hours before the scheduled travel time.

    Cancellation Conditions Refund Amount
    48 hours before travel 90% Refund

    MODIFICATION

    Modifications are accepted ONLY ONCE up to 48 hours before travel (departure time of the reserved train).

    Modifications will be accepted under the following conditions:

    1. The new travel date is same or later than the original travel date.
    2. The price remains the same for both the old and new tickets.
    Modification Conditions Modification Fee
    48 hours before travel ¥0

    Please note that we do not take responsibility for tickets delivered or QR codes sent, especially on or after the departure day. Any issues after delivery are the customer's responsibility, including lost tickets.

    Welcome Suica

    CANCELLATION

    Welcome Suica offers full refunds before shipping. No refunds are available after shipping.

    Cancellation Conditions Refund Amount
    Before shipping 100% Refund
    After shipping  No Refund