Refund Policy
The refund policies vary by product type. Please refer to the applicable section below.
Shinkansen/Train Tickets (Paper Tickets)
Shinkansen/Train Tickets (QR Vouchers/QR Tickets)
Shinkansen/Train Tickets (Paper Tickets)
The following rules will apply to any order cancellations and modifications for paper tickets only (not applicable to QR vouchers). Refunds will be made to the credit card account used for the ticket purchase.
CANCELLATION
Cancellations are accepted before the shipment of tickets.
| Cancellation Conditions | Refund Amount |
|---|---|
| Before receiving your order confirmation email with your seat number or More than one month* prior to departure |
100% Refund |
|
After receiving your order confirmation email with your seat number |
90% Refund |
| Less than 3 days* prior to departure (including the departure date) | No Refund |
| After the shipment of tickets (regardless of the departure date) | No Refund |
*Japan Time
MODIFICATION
The following requests are subject to additional charges:
| Request | Modification Fee |
|---|---|
| Change of the date/time/class/type of the tickets | ¥3,000/Order |
| Seat requests, such as changing to seats with luggage area | ¥3,000/Order |
| Change of Shipping Address or recipient name (after shipping) | ¥3,000/Order |
| Change of the recipient (after shipping) | ¥3,000/Order |
These rules apply for those whose boarding date is less than a month. No requests can be made once the shipping has been made.
Please contact us immediately if you have trouble receiving your tickets after the shipment.
Shinkansen/Train Tickets (QR Vouchers/QR Tickets)
The following rules will apply to any order cancellations and modifications for QR voucher/tickets only (not applicable to paper tickets). Refunds will be made to the credit card account used for the ticket purchase.
CANCELLATION
Cancellations can be made up until 24 hours before the scheduled travel time.
| Cancellation Conditions | Refund Amount |
|---|---|
|
Before receiving your order confirmation email with your QR code |
100% Refund |
|
Between one month* to 24 hours before travel |
90% Refund |
|
Within 24 hours before travel |
No Refund |
*Japan Time
MODIFICATION
Modifications are accepted ONLY ONCE up to 24 hours before travel (departure time of the reserved train).
| Request | Modification Fee |
|---|---|
| Change of the date/time/class/route/type of the tickets | ¥3,000/Order |
| Seat requests, such as changing to seats with luggage area | ¥3,000/Order |
Please note that we do not take responsibility for tickets delivered or QR codes sent, especially on or after the departure day. Any issues after delivery are the customer's responsibility, including lost tickets.
© 2025 Shinkansen-Ticket.com.
Seat guide
Reserved Seat (Ordinary Reserved Seat)
Your seat is reserved and secured when you book your tickets, allowing you to head to the station with peace of mind.
Think of it as "economy class" seating.
Green Reserved Seat
Enjoy better seats and free blankets. Popular among Japanese business people, executives, and those who prefer a comfortable travel experience.
Consider it "business class" seating.
GranClass
Known as the "First Class" of Shinkansen seats.
Available only on the Hokuriku and Tohoku Shinkansen lines, these seats offer airline-like amenities and meals (only on select trains).
They are the most expensive option.
Unreserved Seat
You can take any open seat in the unreserved cars on the departure date (no departure time will be indicated on your ticket).
This is the best option if cost is your priority and you are traveling during less crowded seasons or times.