Refund Policy

The refund policies vary by product type. Please refer to the applicable section below.

Shinkansen/Train Tickets (Paper Tickets)

CANCELLATION
MODIFICATION

Shinkansen/Train Tickets (QR Vouchers/QR Tickets)

CANCELLATION
MODIFICATION

CANCELLATION

Shinkansen/Train Tickets (Paper Tickets)

The following rules will apply to any order cancellations and modifications for paper tickets only (not applicable to QR vouchers). Refunds will be made to the credit card account used for the ticket purchase.

CANCELLATION

Cancellations are accepted before the shipment of tickets.

Cancellation Conditions	Refund Amount
Before receiving your order confirmation email with your seat number or More than 30 days prior to departure (including the departure date)	100% Refund
After receiving your order confirmation email with your seat number or Between 29 - 4 days prior to departure (including the departure date)	90% Refund
Less than 3 days prior to departure (including the departure date)	No Refund
After the shipment of tickets (regardless of the departure date)	No Refund

MODIFICATION

The following requests are subject to additional charges:

Request	Modification Fee
Change of the date/time of the tickets	¥3,000/Order
Seat requests, such as changing to seats with luggage area	¥3,000/Order
Change of Shipping Address or recipient name (after shipping)	¥3,000/Order
Change of the recipient (after shipping)	¥3,000/Order

These rules apply for those whose boarding date is less than a month. No requests can be made once the shipping has been made.

Please contact us immediately if you have trouble receiving your tickets after the shipment.

Shinkansen/Train Tickets (QR Vouchers/QR Tickets)

The following rules will apply to any order cancellations and modifications for QR voucher/tickets only (not applicable to paper tickets). Refunds will be made to the credit card account used for the ticket purchase.

CANCELLATION

Cancellations can be made up until 24 hours before the scheduled travel time.

Cancellation Conditions	Refund Amount
24 hours before travel	90% Refund
After the specified time above	No Refund

MODIFICATION

Modifications are accepted ONLY ONCE up to 24 hours before travel (departure time of the reserved train).

Modifications will be accepted under the following conditions:

The new travel date is same or later than the original travel date.
The price remains the same for both the old and new tickets.

Modification Conditions	Modification Fee
24 hours before travel	¥0
After the specified time above	No Modification Accepted

Please note that we do not take responsibility for tickets delivered or QR codes sent, especially on or after the departure day. Any issues after delivery are the customer's responsibility, including lost tickets.