Refund policy
Cancel before the shipment of tickets:
-100% Refund - Cancellation made more than 30 days prior to departure (including the departure date)
-90% Refund - Cancellation made between 29 - 4 days prior to departure (including the departure date)
-No Refund - Cancellation made less than 3 days prior to departure (including the departure date)
After the shipment of tickets:
-No refund is available once the tickets have been shipped*
A refund will be made to the credit card/PayPal account used to purchase the ticket.
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*If you have any trouble receiving your tickets after the shipment, please contact us immediately.
Please be sure that we take no responsibility for the tickets delivered, especially on and after the departure day. Any problems that occur after delivery is made is the responsibility of the customer (such as tickets being lost).
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Seat guide
Reserved Seat
Your seat is reserved and secured when you book your tickets. Head to the station with a peace of mind.
Green Reserved Seat
Better seats and free blankets. Popular among Japanese business persons, executives and people who
GranClass
Know as "First Class" of Shinkansen seats. Only available on Hokuriku and Tohoku Shinkansen lines.
Unreserved Seat
You can take any open seats in dedicated unreserved cars. The best seat type if your priority is the cost and are traveling during less-crowded season/time.
For further information and photos, please visit official page at http://www.jreast.co.jp/e/ticket/types.html