The refund policies vary by product type. Please refer to the applicable section below.
Shinkansen/Train Tickets (Paper Tickets) Shinkansen/Train Tickets (QR Voucher) Welcome SuicaThe following rules will apply to any order cancellations and modifications for paper tickets only (not applicable to QR vouchers). Refunds will be made to the credit card account used for the ticket purchase.
Cancellations are accepted before the shipment of tickets.
Cancellation Conditions | Refund Amount |
---|---|
Within 24 hours of receiving your order confirmation or More than 30 days prior to departure (including the departure date) |
100% Refund |
Between 29 - 4 days prior to departure (including the departure date) | 90% Refund |
Less than 3 days prior to departure (including the departure date) | No Refund |
After the shipment of tickets (regardless of the departure date) | No Refund |
The following requests are subject to additional charges:
Request | Modification Fee |
---|---|
Change of the date/time of the tickets | ¥3,000/order |
Seat requests, such as changing to seats with luggage area | ¥3,000/order |
Change of Shipping Address or recipient name (after shipping) | ¥3,000/order |
Change of the recipient (after shipping) | ¥3,000/order |
These rules apply for those whose boarding date is less than a month. No requests can be made once the shipping has been made.
Please contact us immediately if you have trouble receiving your tickets after the shipment.
The following rules will apply to any order cancellations and modifications for QR voucher/tickets only (not applicable to paper tickets). Refunds will be made to the credit card account used for the ticket purchase.
Cancellations can be made up until 48 hours before the scheduled travel time.
Cancellation Conditions | Refund Amount |
---|---|
48 hours before travel | 90% Refund |
Modifications are accepted ONLY ONCE up to 48 hours before travel (departure time of the reserved train).
Modifications will be accepted under the following conditions:
Modification Conditions | Modification Fee |
---|---|
48 hours before travel | ¥0 |
Please note that we do not take responsibility for tickets delivered or QR codes sent, especially on or after the departure day. Any issues after delivery are the customer's responsibility, including lost tickets.
Welcome Suica offers full refunds before shipping. No refunds are available after shipping.
Cancellation Conditions | Refund Amount |
---|---|
Before shipping | 100% Refund |
After shipping | No Refund |