Refund Policy

The refund policies vary by product type. Please refer to the applicable section below.

Shinkansen/Train Tickets (Paper Tickets)

Shinkansen/Train Tickets (QR Vouchers/QR Tickets)

    Shinkansen/Train Tickets (Paper Tickets)

    The following rules will apply to any order cancellations and modifications for paper tickets only (not applicable to QR vouchers). Refunds will be made to the credit card account used for the ticket purchase.

    CANCELLATION

    Cancellations are accepted before the shipment of tickets.

    Cancellation Conditions and Refund Amount

    Before receiving your order confirmation email with your seat number
    or
    More than one month* prior to departure
    → 100% Refund
    After receiving your order confirmation email with your seat number
    or
    Between one month* - 4 days prior to departure
    (e.g., if the travel date is December 3, the fee will apply from November 3, provided that the ticket is still unshipped.)
    → 90% Refund
    Less than 3 days* prior to departure (including the departure date)
    → No Refund
    After the shipment of tickets (regardless of the departure date)
    → No Refund

    *Japan Time

    MODIFICATION

    The following requests are subject to additional charges:

    Modification Requests and Fees

    Change of the date/time/class/type of the tickets
    → ¥3,000 / Order
    Seat requests, such as changing to seats with luggage area
    → ¥3,000 / Order
    Change of Shipping Address or recipient name (after shipping)
    → ¥3,000 / Order
    Change of the recipient (after shipping)
    → ¥3,000 / Order

    These rules apply for those whose boarding date is less than a month. No requests can be made once the shipping has been made.

    Please contact us immediately if you have trouble receiving your tickets after the shipment.

    Shinkansen/Train Tickets (QR Vouchers/QR Tickets)

    The following rules will apply to any order cancellations and modifications for QR voucher/tickets only (not applicable to paper tickets). Refunds will be made to the credit card account used for the ticket purchase.

    CANCELLATION

    Cancellations can be made up to 24 hours before the scheduled travel time.

    Cancellation Conditions and Refund Amount

    Before receiving your order confirmation email with your QR code
    or
    More than one month* prior to departure
    → 100% Refund
    Between one month* to 24 hours before travel
    (e.g., for a travel date of December 3, the fee will apply from November 3)
    → 90% Refund
    Within 24 hours before travel (including Same-Day Orders)
    or
    After the tickets are issued by the customer
    → No Refund

    *Japan Time

    MODIFICATION

    Modifications are accepted ONLY ONCE up to 24 hours before travel (departure time of the reserved train).

    Modification Requests and Fees

    Change of the date/time/class/seat/route/type of the tickets
    → ¥3,000 / Order
    Seat requests, such as changing to seats with luggage area
    → ¥3,000 / Order

    Please note that we do not take responsibility for tickets delivered or QR codes sent, especially on or after the departure day. Any issues after delivery are the customer's responsibility, including lost tickets.