Ticket Instructions

Thank you for choosing our service!
Please refer to the following information for details on how to use and board with the tickets we've delivered to you.

Taking the Shinkansen and Ticket Usage

Make sure to arrive at your departure station before your scheduled departure time (ideally, at least 30 minutes prior, as finding your platform can be challenging).
You can proceed directly to your platform with your ticket; there's no need to activate or purchase additional tickets at a ticket counter.
Please keep your ticket with you at all times during your journey because you'll need it when you exit your destination station.
We are unable to reissue tickets, so please be cautious about loss or forgetting to bring them.

If you happen to miss your reserved train (for Reserved tickets only)

You have the option to use your ticket for an unreserved seat (in an unreserved cabin) on later trains scheduled for the same day*.

If you wish to change the date and time of your train:

You can make changes to the train's date and/or time as long as it's done BEFORE the departure time indicated on your ticket*.

To make these changes, please visit a ticket counter at any JR train station.

*Please be aware that some trains and tickets might have restrictions.

How To Read Your Tickets (Japanese Tickets)

For those with tickets printed in Japanese, please refer to the following.

Here is how to read each part. It should not be hard to read once you know what is written.

Departing (①) and Arrival (②) Station - Please refer to the STATION NAME LIST below for how to read the station names.
Departure Date (③) - ‘月’ and ‘日’ are characters for 'month' and 'day' accordingly
Departure (④) and Arrival (⑤) Time
Train No. (⑥) - Train Type (‘のぞみ’ as Nozomi、’ひかり’ as Hikari、’こだま’ as Kodama) followed by a Train Number
Car and Seat No.(⑦) – ‘号車’, a character for Car Number, followed by a number and an alphabet to indicate the Seat Number

EXAMPLE:

The ticket displayed in the image above is from Tokyo to Shin-Osaka, departs at 18:00 and arrives at 20:33 on July 3^rd, train Type/No. Nozomi 121, Car No. 9, and Seat No. 3C.

STATION NAME LIST (for ① and ②):
東　京　 → Tokyo
品　川 → Shinagawa
新横浜 → Shin-Yokohama
小田原 → Odawara
三　島 → Mishima
新富士 → Shin-Fuji
名古屋 → Nagoya
京　都 → Kyoto
新大阪 → Shin-Osaka
新神戸 → Shin-Kobe
姫　路 → Himeji
広　島 → Hiroshima
博　多 → Hakata
鹿児島中央 → Kagoshima Chuo

FAQs:

To check our FAQs, please visit this page.

Refund Policy:

To check our refund policy, please visit this page.

Seat guide

Shinkansen seats are available in four levels depending on the comfort and services your require.

Ordinary Seat

Regular seats used on Reserved cars and Unreserved cars of Shinkansen. Consider it as "economy class" seat.

Green Seat

Better seats with more space than ordinary seats. All Green Seats are reserved only. Consider it as "business class" seats.

Reserved Seat (Ordinary Reserved Seat)

Your seat is reserved and secured when you book your tickets. Head to the station with a peace of mind.
Seats are the same as Ordinary Seat.

Green Reserved Seat

Better seats and free blankets. Popular among Japanese business persons, executives and people who values comfortable travel. Consider it as "business class" seats.

GranClass Seat

Know as "First Class" of Shinkansen seats. Only available on Hokuriku and Tohoku Shinkansen lines. Gran Class seats comes with airline-like amenities and meals.The most expensive of all.

Unreserved Seat

You can take any open seats in unreserved cars of any train on the departure date. (No departure time will be indicated on your tickets.)
The best seat type if your priority is the cost and are traveling during less-crowded season/time.

For further information and photos, please visit official page at http://www.jreast.co.jp/e/ticket/types.html