Shinkansen Ticket Online Booking : Reserve Without the Hassle 

Ticket / Welcome Suica Instructions

Thank you for choosing our service!
Please refer to the following information for details on how to use and board with the tickets we've delivered to you.

Taking the Shinkansen and Ticket Usage

  • Make sure to arrive at your departure station before your scheduled departure time (ideally, at least 30 minutes prior, as finding your platform can be challenging).
  • You can proceed directly to your platform with your ticket; there's no need to activate or purchase additional tickets at a ticket counter.
  • Please keep your ticket with you at all times during your journey because you'll need it again when you exit your destination station. 
  • We are unable to reissue tickets, so please take care to avoid losing or forgetting them.
If you happen to miss your reserved train (for Reserved tickets only)
  • You have the option to use your ticket for an unreserved seat (in an unreserved cabin) on later trains scheduled for the same day.
If you wish to change the date and time of your train:
  • You can make changes to the train's date and/or time as long as it's done BEFORE the departure time indicated on your ticket.
  • To make these changes, please visit a ticket counter at any JR train station.
  • If you are unable to change the ticket or encounter communication challenges with station staff, please follow the cancellation process.
    • In such cases, please purchase a new ticket directly at the station.
    • We will arrange the refund for you at a later date.
If you need to cancel your ticket:
  • Please follow the instructions on this page to complete the necessary procedures.
If have lost or accidentally left your tickets in your country:
  • Please follow the instructions on this page to complete the necessary procedures.

    How To Read Your Tickets (Japanese Tickets)

    For those with tickets printed in Japanese, please refer to the following.


    Here is how to read each part. It should not be hard to read once you know what is written.

    • Departing (①) and Arrival (②) Station - Please refer to the STATION NAME LIST below for how to read the station names.
    • Departure Date (③) - ‘月’ and ‘日’ are characters for 'month' and 'day' accordingly
    • Departure (④) and Arrival (⑤) Time
    • Train No. (⑥) - Train Type (‘のぞみ’ as Nozomi、’ひかり’ as Hikari、’こだま’ as Kodama) followed by a Train Number
    • Car and Seat No.(⑦) – ‘号車’, a character for Car Number, followed by a number and an alphabet to indicate the Seat Number
    EXAMPLE:

    The ticket displayed in the image above is from Tokyo to Shin-Osaka, departs at 18:00 and arrives at 20:33 on July 3rd, train Type/No. Nozomi 121, Car No. 9, and Seat No. 3C.

    STATION NAME LIST (for ① and ②):
    東 京  → Tokyo
    品 川 → Shinagawa
    新 横 浜 → Shin-Yokohama
    小 田 原 → Odawara
    三  島 → Mishima
    新 富 士 → Shin-Fuji
    名 古 屋 → Nagoya
    京 都 → Kyoto
    新 大 阪 → Shin-Osaka
    新 神 戸 → Shin-Kobe
    姫 路 → Himeji
    広 島 → Hiroshima
    博 多 → Hakata
    鹿児島中央 → Kagoshima Chuo

     

    Welcome Suica with JR lines 1-day Pass

    <Points to note regarding the use of Welcome Suica with JR lines 1-day pass>

    1-day Pass Segment:

    * The 1-day pass is valid for a single day (until the last train) on the day you activate the card at a JR multifunction ticket vending machine within the Tokyo 23 wards area, or on the day you charge it within the JR East Japan area.

    PLEASE NOTE that the pass is valid only for the day you activate and NOT for a full 24-hour period from the activation.

    * Tokyo Metro and other subway lines are not covered by the pass. Please visit the link below for the area covered by the pass:
    https://www.jreast.co.jp/multi/welcomesuica/img/sp_pass03.png

    * For more detailed information about the 1-day pass, please refer to the official JR website:
    https://www.jreast.co.jp/multi/en/welcomesuica/with_ic_special_pass.html

    Charging Segment:

    * The Welcome Suica with JR lines 1-day pass does not come with an initial charge.

    PLEASE NOTE that the start of usage (activation) is limited to the JR East Japan area. You cannot start your charging function outside Tokyo metropolitan areas, such as Osaka, Kyoto, Hiroshima, and other major cities outside Tokyo.

    * You can add money to your card at ticket machines in stations or at convenience stores across Japan (balance limit: 20,000 JPY).

    * You can use this card solely for charging purposes and can choose to waive the use of the pass segment.

    * The card remains valid for 28 days from the initial use.

     

    FAQs:

    To check our FAQs, please visit this page.

    Refund Policy:

    To check our refund policy, please visit this page.

    Seat guide

    Shinkansen seats are available in four levels depending on the comfort and services your require.

    Ordinary Seat

    Regular seats used on Reserved cars and Unreserved cars of Shinkansen. Consider it as "economy class" seat.

    Green Seat

    Better seats with more space than ordinary seats. All Green Seats are reserved only. Consider it as "business class" seats.

    Reserved Seat (Ordinary Reserved Seat)

    Your seat is reserved and secured when you book your tickets. Head to the station with a peace of mind.
    Seats are the same as Ordinary Seat.

    Green Reserved Seat

    Better seats and free blankets. Popular among Japanese business persons, executives and people who values comfortable travel. Consider it as "business class" seats.

    GranClass Seat

    Know as "First Class" of Shinkansen seats. Only available on Hokuriku and Tohoku Shinkansen lines. Gran Class seats comes with airline-like amenities and meals.The most expensive of all.

    Unreserved Seat

    You can take any open seats in unreserved cars of any train on the departure date. (No departure time will be indicated on your tickets.)
    The best seat type if your priority is the cost and are traveling during less-crowded season/time.

     

     

    For further information and photos, please visit official page at http://www.jreast.co.jp/e/ticket/types.html