Refund Process after delivery (Unused tickets only)

Please read the instructions below for your refund process for those of you whose plans have changed after receiving tickets from us.

As outlined in our refund/cancellation policy, we are unable to process any cancellations once your tickets have been delivered to you.
https://shinkansen-ticket.com/pages/refund-policy

However, if you complete the refund process at a JR (Japan Railway) station two days prior to the departure date, we will refund 90% of your payment with several conditions. If the refund process is completed one day before or on the departure day before the boarding time, we will refund 50% of your payment with several conditions.

Please note that no refund can be made without a repayment stamp on the ticket.

Exceptional Cases:
If a reserved train is canceled due to weather conditions such as typhoons or other reasons, you can receive a direct refund at any JR station ticket office in Japan. This can be done immediately following the train cancellation and up to one year afterward.
Alternatively, you can return the unused tickets to us (address provided below) for a full refund.

 

Please follow the steps below for how you get a refund from us. 

Steps for a refund

Step 1)

Please visit a ticket counter of any JR station nearby (does not have to be a Shinkansen station) and let them cancel and put a repayment mark (or 払い戻しスタンプ) on your ticket.

Please tell the staff that you do not have the credit card that was used to purchase the ticket, so you only need a stamp to prove that the ticket will no longer be used.

Showing the Japanese message below may help the staff at the station to understand the situation better and quicker.

切符のキャンセルを希望いたします。
現時点では、払い戻しスタンプ（払戻申出 証明）の押印のみをお願いいたします。
「乗変申出」で処理いただける場合は乗変申出の押印をお願いします。
＊購入時のクレジットカードは、後日持参して払い戻し処理いたします。

They'll then put a stamp with a date on your ticket when this process is done (something looks like the picture below)  - You do not receive your money back at this point.

The important points are:
- You need to have this process done two days before your departure date at the latest to get a 90% refund from us.
- If you go through this process one day before or on the very departure day before boarding time, you will get a 50% refund from us.

Why not get a refund at this point?

JR can only make the refund to the exact credit card that had been used to purchase the ticket.
We use our company credit card to purchase our customers' tickets, so JR can only make a refund to our credit card at step 3) below.

Step 2)

Please return your canceled ticket physically to our office address via mail within 60 days.
We recommend you use the postal service that provides a tracking status to avoid any troubles.

Our address is as follows:
To:
Shinkansen-Ticket.com (Re-Japan)
419 NOA Dogenzaka,
2-15-1 Dogenzaka, Shibuya-ku,
Tokyo 1500043, JAPAN

Step 3)

After receiving your ticket physically, we will go to JR station, present your ticket with a repayment mark stamped, and get a refund to our credit card.

Step 4)

We will then refund 90% or 50% of your ticket price back to your credit card - You get your refund at this point.

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Please note that we will not be able to refund if you cannot get the repayment stamp to your tickets before the boarding time.