Please read the instructions below for your refund process for those of you whose plans have changed after receiving tickets from us.
As stated in our refund/cancellation policy, we cannot make any cancellations after your tickets have been delivered to you.
However, if you could go through the repayment process at JR (Japan Railway) station two days before the departure date, we will refund 90% of your payment with several conditions.
If the repayment process has been done one day before or on the very departure day before boarding time, we will refund 50% of your payment with several conditions.
Please note that no refund can be made without a repayment stamp on the ticket.
In the event of a reserved train being canceled due to weather conditions such as typhoons or other reasons, you can obtain a direct refund at the station counter within Japan within one year from the intended travel date.
Alternatively, you can return the unused tickets to us (address provided below) for a full refund.
Please follow the steps below for how you get a refund from us.
Please visit a ticket counter of any JR station nearby (does not have to be a Shinkansen station) and let them cancel and put a repayment mark (or 払い戻しスタンプ) on your ticket.
Please tell the staff that you do not have the credit card that was used to purchase the ticket, so you only need a stamp to prove that the ticket will no longer be used.
Showing the Japanese message below may help the staff at the station to understand the situation better and quicker.
They'll then put a stamp with a date on your ticket when this process is done (something looks like the picture below) - You do not receive your money back at this point.
The important points are:
- You need to have this process done two days before your departure date at the latest to get a 90% refund from us.
- If you go through this process one day before or on the very departure day before boarding time, you will get a 50% refund from us.
Please return your canceled ticket physically to our office address via mail within 60 days.
We recommend you use the postal service that provides a tracking status to avoid any troubles.
Our address is as follows:
419 NOA Dogenzaka,
2-15-1 Dogenzaka, Shibuya-ku,
Tokyo 1500043, JAPAN
After receiving your ticket physically, we will go to JR station, present your ticket with a repayment mark stamped, and get a refund to our credit card.
We will then refund 90% or 50% of your ticket price back to your credit card - You get your refund at this point.
Please note that we will not be able to refund if you cannot get the repayment stamp to your tickets before the boarding time.
Regular seats used on Reserved cars and Unreserved cars of Shinkansen. Consider it as "economy class" seat.
Better seats with more space than ordinary seats. All Green Seats are reserved only. Consider it as "business class" seats.
Your seat is reserved and secured when you book your tickets. Head to the station with a peace of mind.
Seats are the same as Ordinary Seat.
Better seats and free blankets. Popular among Japanese business persons, executives and people who
Know as "First Class" of Shinkansen seats. Only available on Hokuriku and Tohoku Shinkansen lines.
You can take any open seats in unreserved cars of any train on the departure date. (No departure time will be indicated on your tickets.)
The best seat type if your priority is the cost and are traveling during less-crowded season/time.
For further information and photos, please visit official page at http://www.jreast.co.jp/e/ticket/types.html