Refund Process after delivery (Unused tickets only)

Please read the instructions below for your refund process for those of you whose plans have changed after receiving tickets from us.

As stated in our refund/cancellation policy, we cannot make any cancellations after your tickets have been delivered to you.
https://shinkansen-ticket.com/pages/refund-policy

However, if you could go through the repayment process at JR (Japan Railway) station two days before the departure date, we will refund 90% of your payment with several conditions.
If the repayment process has been done one day before or on the very departure day before boarding time, we will refund 50% of your payment with several conditions.

Please note that no refund can be made without a repayment stamp on the ticket.

Please follow the steps below for how you get a refund from us.

Steps for a refund

Step 1)

Please visit a ticket counter of any JR station nearby (does not have to be a Shinkansen station) and let them cancel and put a repayment mark (or 払い戻しスタンプ) on your ticket.

Please tell the staff that you do not have the credit card that was used to purchase the ticket, so you only need a stamp to prove that the ticket will no longer be used.

Showing the Japanese message below may help the staff at the station to understand the situation better and quicker.

切符のキャンセルを希望いたします。
現時点では、払い戻しスタンプの押印のみをお願いいたします。
購入時のクレジットカードは、後日持参して払い戻し処理いたします。

They'll then stamp with a date on your ticket when this process is done - You do not receive your money back at this point.

The important points are:
- You need to have this process done two days before your departure date at the latest to get a 90% refund from us.
- If you go through this process one day before or on the very departure day before boarding time, you will get a 50% refund from us.

Why not get a refund at this point?

JR can only make the refund to the exact credit card that had been used to purchase the ticket.
We use our company credit card to purchase our customers' tickets, so JR can only make a refund to our credit card at step 3) below.

Step 2)

Please return your canceled ticket physically to our office address via mail within 60 days.
We recommend you use the postal service that provides a tracking status to avoid any troubles.

Our address is as follows:
To:
Shinkansen-Ticket.com (Re-Japan)
419 NOA Dogenzaka,
2-15-1 Dogenzaka, Shibuya-ku,
Tokyo 1500043, JAPAN

Step 3)

After receiving your ticket physically, we will go to JR station, present your ticket with a repayment mark stamped, and get a refund to our credit card.