Shinkansen Ticket Online Booking : Reserve Without the Hassle

FAQ

Receiving tickets (how to receive my tickets?)

In General

Why do I need to input my delivery information?

Can I receive electronic tickets (e-tickets) through email?

Shipping to your accommodation in Japan

How can I receive my tickets at my hotel?

I will stay at an apartment (Airbnb). Can you send tickets to non-hotel address?

I will stay at my friend's house. Can you send tickets to my friend's house?

Can you send tickets to my branch office in Japan?

When do you deliver my tickets?

Pick up at Tokyo Central Post Office (located next to Tokyo station)

How can I pick up my tickets at Tokyo Central Post Office?

Pick up at our office in Tokyo (near Meguro station)

How can I pick-up my tickets at your office?

Where is your office located? Is it close to one of the Shinkansen stations?

International Shipping (shipping to your home in your country)

Can you send my tickets to my home address?

How much does it cost to send my tickets to my home address?

How long does it take to deliver my tickets to my home address?

When do you deliver my tickets?

Can I track delivery status of my tickets after shipment?

Order

Order

I cannot receive a confirmation email

Can I cancel my order?

Can I return my ticket after receiving?

How many days in advance can I order?

Can I designate my seat such as window seat at reservation?

Is there any child fare?

Can I know my car/seat number for my reserved ticket?

Is there a price table? What is the price from Tokyo to Kyoto, for example?

Payment

What can I select as the method of payment?

Which credit card can I use?

Can I get a receipt for my payment?

What is your Cancellation Policy?

Shinkansen

Tickets

How can I read Shinkansen tickets?

Can I change the train time and date on my ticket after receiving?

I lost my Shinkansen ticket. Can you reissue?

From which station can I use my Shinkansen tickets from/to?

Route

How many hours prior to departure time should I be at the station?

I missed my train. What should I do?

I cannot find the route between Kyoto and Shin-Osaka. Don't you sell this route tickets?

I cannot find the route I am looking for. Can you sell the route which is not displayed at the site?

Seat

Can I change my seat after receiving tickets?

I am a group of more than 2 people. Can I get seats next to each other?

Is my seat non-smoking?

Luggage

Can I bring luggages on Shinkansen? Is there weight allotment for luggage?

Is there any space to put big luggage in the cabin?

Can I bring bicycles on Shinkansen? Is there weight allotment for luggage?

Service

Can I eat in Shinkansen? Do I get meal service in Shinkansen?

Is there any toilet in Shinkansen?

Didn’t find what you were looking for? Contact us. Contact
Seat guide

Shinkansen seats are available in four levels depending on the comfort and services your require.

Reserved Seat

Your seat is reserved and secured when you book your tickets. Head to the station with a peace of mind.

Green Reserved Seat

Better seats and free blankets. Popular among Japanese business persons, executives and people who values comfortable travel. Consider it as "business class" seats.

GranClass Seat

Know as "First Class" of Shinkansen seats. Only available on Hokuriku and Tohoku Shinkansen lines. Gran Class seats comes with airline-like amenities and meals.The most expensive of all.

Unreserved Seat

You can take any open seats in dedicated unreserved cars. The best seat type if your priority is the cost and are traveling during less-crowded season/time.

 

For further information and photos, please visit official page at http://www.jreast.co.jp/e/ticket/types.html