FAQ (Frequently Asked Questions) at Shinkansen Ticket.com

We will ship your tickets to your hotel a week prior to your check-in date (should be delivered to your hotel within a day or two) so that you can collect them upon checking in at your hotel in Japan.

You will be asked to fill in the following information on the form after you add your ticket items to the cart.

1) Your hotel name  2) Check-in date  3) Full name used for reservation 

There is no additional charge for shipping tickets to hotels in Japan.

Yes, we can ship your tickets to your apartment address at Airbnb accommodation.

We usually ship your tickets in an envelope a day after your check-in so that you can receive them directly from the mailbox.

However, please be aware that sending tickets to Airbnb has a higher risk of not being able to be delivered to the right person (you) if you don't check the environment of where you stay properly.

We do not take any responsibility for troubles regarding ticket delivery at Airbnb (apartment) address, so please be sure that you check the following conditions thoroughly with your Airbnb host beforehand.

1) You have permission from your host to use the mailbox of the place while you stay (an envelope with tickets inside will be dropped into the mailbox of the apartment). 

2) Only you (or the host) can open the mailbox so that no other guests at Airbnb can pick up the tickets sent to you from the mailbox

3) The address information you give us is correct including the name of the host and your room number if any. If no matching name or room number is available, the tickets will not be delivered correctly

In case you cannot receive your tickets at your Airbnb accommodation, please consider receiving your tickets by picking them up at Tokyo Central Post Office (if you depart from Tokyo station), the closest post office from your place of stay, or International Shipping.

Yes, we can ship your tickets to your friend's house.

Please fill in your friend's name and address on the form where name of the hotel is asked (will be shown after you add your ticket items to the cart), or leave the form blank and simply email us with the information after you completed your order.

We do not take any responsibility for troubles of not being able to receive tickets at the address where tickets are sent to, so please make sure that you give us the full address including a room number (if any) and your friend is aware that there will be a parcel delivered from Shinkansen-Ticket.com.

Yes, we can ship your tickets to your home address in your country via Express Mail Service (EMS).

Please refer to International Shipping Page for purchasing international shipping. The shipping cost varies by country.

We will send you a delivery notification email with your EMS tracking number when your tickets are shipped, and you can track your delivery status after the shipment at the link below.

Confirmation of Outbound EMS Mail

IMPORTANT: 

Though we are responsible for shipping after accepting your order, we will not hold you responsible in case you cannot receive tickets because of custom/delivery delay, your absence, etc.

We recommend you to allow more than two weeks prior to your departure to Japan, as sometimes it takes longer than the standard delivery time due to delays in the customs process.