Shinkansen Ticket Online Booking : Reserve Without the Hassle 

FAQ (Frequently Asked Questions) at Shinkansen

Receiving tickets (how to receive my tickets?)

In General

Why do I need to input my delivery information?

Can I receive electronic tickets (e-tickets) through email?

Shipping to your accommodation in Japan

How can I receive my tickets at my hotel?

I will stay at an apartment (Airbnb). Can you send tickets to non-hotel address?

I will stay at my friend's house. Can you send tickets to my friend's house?

Can you send tickets to my branch office in Japan?

When do you deliver my tickets?

Pick up at post office in Japan

How can I pick up my tickets at post office?

International Shipping (shipping to your home in your country)

Can you send my tickets to my home address?

How much does it cost to send my tickets to my home address?

How long does it take to deliver my tickets to my home address?

When do you deliver my tickets?

Can I track delivery status of my tickets after shipment?



I did not receive a confirmation email

Can I cancel my order?

Can I return my ticket after receiving?

How many days in advance can I order?

Can I make any request to my seat such as window seat at reservation?

Is there any child fare?

How can I know my car/seat number for my reserved ticket?

Is there a price table? What is the price from Tokyo to Kyoto, for example?


What can I select as the method of payment?

Which credit card can I use?

Can I get a receipt for my payment?



How can I read Shinkansen tickets?

Can I change the train time and date on my ticket after receiving?

I lost my Shinkansen ticket. Can you reissue?

From which station can I use my Shinkansen tickets from/to?

Do you offer Japan Rail (JR) Pass?

Does my child under 5 years old need a child ticket?

How can I check if my reserved train will be operated or cancelled?

I left my wallet in Shinkansen. Is there any number for lost and found?


How many hours prior to departure time should I be at the station?

I missed my train. What should I do?

I cannot find the route I am looking for. Can you sell the route which is not displayed at the site?


Can I change my seat after receiving tickets?

I am a group of more than 2 people. Can I get seats next to each other?

Is my seat non-smoking?

I'm in a wheelchair. How can I be seated?


Can I eat in Shinkansen? Do I get meal service in Shinkansen?

Is there any toilet in Shinkansen?

Seat guide

Shinkansen seats are available in four levels depending on the comfort and services your require.

Ordinary Seat

Regular seats used on Reserved cars and Unreserved cars of Shinkansen. Consider it as "economy class" seat.

Green Seat

Better seats with more space than ordinary seats. All Green Seats are reserved only. Consider it as "business class" seats.

Reserved Seat (Ordinary Reserved Seat)

Your seat is reserved and secured when you book your tickets. Head to the station with a peace of mind.
Seats are the same as Ordinary Seat.

Green Reserved Seat

Better seats and free blankets. Popular among Japanese business persons, executives and people who values comfortable travel. Consider it as "business class" seats.

GranClass Seat

Know as "First Class" of Shinkansen seats. Only available on Hokuriku and Tohoku Shinkansen lines. Gran Class seats comes with airline-like amenities and meals.The most expensive of all.

Unreserved Seat

You can take any open seats in unreserved cars of any train on the departure date. (No departure time will be indicated on your tickets.)
The best seat type if your priority is the cost and are traveling during less-crowded season/time.



For further information and photos, please visit official page at