You cannot board the train with only the QR voucher. Please ensure you issue your physical tickets at the station ticket machine before boarding.
On the travel day, please go to the station with plenty of time to print your ticket, ideally, at least 30 minutes before the departure time.
Once the boarding time for the reserved train has passed, the QR code will become invalid.
Paper Ticket Pick-up / Delivery
You can choose the following options for picking-up/receiving tickets:
Pick-up at Airport: You can pick-up your ticket(s) at Narita, Haneda, or Kansai Airport when you arrive in Japan.
Ship to your hotel in Japan: We will ship your ticket(s) to your hotel in Japan. You can pick up your ticket(s) when you check-in the hotel
Ship to your home country address: We will ship your ticket(s) to your home/company address via International Express mail with additional shipping fee. Please add International Shipping from here.
Pick-up at Post offices in Tokyo, Osaka, or Kyoto: We will ship your ticket(s) to the post office located near Tokyo Station, Shin-Osaka Station, or Kyoto Station. You can pick-up your ticket(s) by showing your ID (Passport).
Ship to your address in Japan: We will ship your ticket(s) to your address in Japan if you have one in Japan.