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Service Suspension: Tohoku, Yamagata, and Akita Shinkansen Lines

March 29, 2024

Service Suspension: Tohoku, Yamagata, and Akita Shinkansen Lines

The Tohoku Shinkansen, Yamagata Shinkansen, and Akita Shinkansen are currently suspended in both directions between Tokyo Station and Sendai Station due to a power outage.

As of 7:30 a.m., there is no prospect of resuming operations.

JR East reported that around 5:45 a.m. on March 29, 2024, the Tohoku Shinkansen was unable to receive power normally, leading to the suspension of services between Tokyo and Sendai.

The latest operational status of Shinkansen and JR express trains can be searched from the following link:

JR East

For those who purchased tickets from us,

You may be able to get a refund directly at the ticket counter at the station especially if your reserved train is confirmed to be cancelled, so please check at the station first for how your tickets can be handled.
For refund procedures for unused tickets, please see the link below.
Refund Process after delivery (Unused tickets only)

Seat guide

Shinkansen seats are available in four levels depending on the comfort and services your require.

Ordinary Seat

Regular seats used on Reserved cars and Unreserved cars of Shinkansen. Consider it as "economy class" seat.

Green Seat

Better seats with more space than ordinary seats. All Green Seats are reserved only. Consider it as "business class" seats.

Reserved Seat (Ordinary Reserved Seat)

Your seat is reserved and secured when you book your tickets. Head to the station with a peace of mind.
Seats are the same as Ordinary Seat.

Green Reserved Seat

Better seats and free blankets. Popular among Japanese business persons, executives and people who values comfortable travel. Consider it as "business class" seats.

GranClass Seat

Know as "First Class" of Shinkansen seats. Only available on Hokuriku and Tohoku Shinkansen lines. Gran Class seats comes with airline-like amenities and meals.The most expensive of all.

Unreserved Seat

You can take any open seats in unreserved cars of any train on the departure date. (No departure time will be indicated on your tickets.)
The best seat type if your priority is the cost and are traveling during less-crowded season/time.



For further information and photos, please visit official page at