JR East reported that around 5:45 a.m. on March 29, 2024, the Tohoku Shinkansen was unable to receive power normally, leading to the suspension of services between Tokyo and Sendai.
The latest operational status of Shinkansen and JR express trains can be searched from the following link:
JR East
http://traininfo.jreast.co.jp/train_info/e/service.aspx
For those who purchased tickets from us, shinkansen-ticket.com:
You may be able to get a refund directly at the ticket counter at the station especially if your reserved train is confirmed to be cancelled, so please check at the station first for how your tickets can be handled.
For refund procedures for unused tickets, please see the link below.
Refund Process after delivery (Unused tickets only)