Since we started this Shinkansen reservation service, we receive inquiries every day and know what questions are frequently asked.
We enhanced our FAQ page to cover most of questions we have received. We believe that you can solve your question(s) by looking at this FAQ page. Please click "FAQ" at the top menu or click the link below.
If you cannot solve your questions, of course, please feel free to ask us through the contact form below.
Regular seats used on Reserved cars and Unreserved cars of Shinkansen. Consider it as "economy class" seat.
Better seats with more space than ordinary seats. All Green Seats are reserved only. Consider it as "business class" seats.
Your seat is reserved and secured when you book your tickets. Head to the station with a peace of mind.
Seats are the same as Ordinary Seat.
Better seats and free blankets. Popular among Japanese business persons, executives and people who
Know as "First Class" of Shinkansen seats. Only available on Hokuriku and Tohoku Shinkansen lines.
You can take any open seats in unreserved cars of any train on the departure date. (No departure time will be indicated on your tickets.)
The best seat type if your priority is the cost and are traveling during less-crowded season/time.
For further information and photos, please visit official page at http://www.jreast.co.jp/e/ticket/types.html