Since we started this Shinkansen reservation service, we receive inquiries every day and know what questions are frequently asked.
We enhanced our FAQ page to cover most of questions we have received. We believe that you can solve your question(s) by looking at this FAQ page. Please click "FAQ" at the top menu or click the link below.
Shinkansen-Ticket.com: FAQ
https://shinkansen-ticket.com/apps/help-center
If you cannot solve your questions, of course, please feel free to ask us through the contact form below.
Shinkansen-Ticket.com: Contact
https://shinkansen-ticket.com/pages/contact
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What is shinkansen-ticket.com?
Shinkansen-Ticket.com is a Japan-based travel agency specializing in booking Shinkansen and limited express train tickets—including high-demand routes that are often difficult to secure. With nearly a decade of experience, we’ve built a reputation for reliable, flexible, and traveler-friendly service.
We provide both QR code-based tickets for easy station access, ideal for last-minute bookings, and physical paper tickets, which can be delivered to your home abroad, hotel, major post offices, or even a friend’s residence across Japan—perfect for carefully planned itineraries.
Our expertise in Japan’s rail system allows us to offer customized support with a deep understanding of routes, connections, and seating options—including oversized luggage seats, scenic views, and group arrangements.
Trusted by thousands of repeat customers and partnered with numerous hotels and travel agencies, we regularly assist in arranging train tickets for hotel guests and tour clients across Japan.