Pick Up Spots at the Airports
Once you have picked up your suitcases and cleared custom, proceed to the arrival exit.
Your driver or the staff will be waiting for you in the arrival lobby inside of the terminal building with a sign with your name on it in his/her hand.
Narita International Airport Terminal 1
Arrival Lobby (1st floor)
Narita International Airport Terminal 2
Arrival Lobby (1st floor)
Please proceed to the area between A zone and B zone exits.
Haneda International Airport
Arrival Lobby (1st floor)
In case you cannot meet the driver:
If you have any difficulty finding the driver after arrival, please follow the steps below.
1) please go to the airport information desk in the arrivals hall and ask for a public announcement to be made for your name.
2) Please call our customer service
03-6880-1069 (from a public phone or a local call)
+81-3-6880-1069 (International calling on your mobile phone)
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Seat guide
Reserved Seat (Ordinary Reserved Seat)
Your seat is reserved and secured when you book your tickets, allowing you to head to the station with peace of mind.
Think of it as "economy class" seating.
Green Reserved Seat
Enjoy better seats and free blankets. Popular among Japanese business people, executives, and those who prefer a comfortable travel experience.
Consider it "business class" seating.
GranClass
Known as the "First Class" of Shinkansen seats.
Available only on the Hokuriku and Tohoku Shinkansen lines, these seats offer airline-like amenities and meals (only on select trains).
They are the most expensive option.
Unreserved Seat
You can take any open seat in the unreserved cars on the departure date (no departure time will be indicated on your ticket).
This is the best option if cost is your priority and you are traveling during less crowded seasons or times.