Our customer support team always tries the best to meet the expectations of our customers, and what highlights our day the most is when we receive gratitude from our customers afterwards.
We often receive emails and sometimes with pictures of the customers enjoying their trip, but we once received a medium-sized cardboard box at our office, which was delivered from Switzerland.
We then found two huge lovely handmade chocolate with warm messages to our team member inside the box (the ones in the picture above).
It was very exciting to know that the customer certainly had a great time in Japan, and we were very grateful that they spared their precious time to arrange these gifts for us even after returning to their home country.
There are some major events held in Japan comping up, such as Rugby World Cup (September 20th to November 2nd 2019) and the Olympic Games in Tokyo (Summer 2020).
Our staff are more than happy to assist all the customers from outside Japan to enjoy the games as well as their trips to Japan.
So, please feel free to let us know if you need any help from our customer support team!
Popular Destinations
What is shinkansen-ticket.com?
Shinkansen-Ticket.com is a Japan-based travel agency specializing in booking Shinkansen and limited express train tickets—including high-demand routes that are often difficult to secure. With nearly a decade of experience, we’ve built a reputation for reliable, flexible, and traveler-friendly service.
We provide both QR code-based tickets for easy station access, ideal for last-minute bookings, and physical paper tickets, which can be delivered to your home abroad, hotel, major post offices, or even a friend’s residence across Japan—perfect for carefully planned itineraries.
Our expertise in Japan’s rail system allows us to offer customized support with a deep understanding of routes, connections, and seating options—including oversized luggage seats, scenic views, and group arrangements.
Trusted by thousands of repeat customers and partnered with numerous hotels and travel agencies, we regularly assist in arranging train tickets for hotel guests and tour clients across Japan.