Starting June 5, 2026, we have updated our cancellation and ticket change process to provide a simpler and more streamlined experience for our customers.
Ticket Changes
We no longer offer a ticket modification service.
If you would like to change your travel date, time, route, or other reservation details, please:
- Place a new order for your preferred itinerary.
- Once your new reservation has been successfully arranged, submit a cancellation request for your original booking.
This helps ensure that you do not lose your seats before securing new ones.
Cancellation Requests
If you wish to cancel your reservation, please first review our Cancellation & Refunds page.
Once you have reviewed the policy, you can submit your request using the Cancellation Request Form available on that page.
Please Review Our Cancellation Policy
Before submitting a request, please make sure you have reviewed and understood our cancellation policy, including any applicable fees and deadlines.
For full details, please visit:
Thank you for your understanding and cooperation.
Popular Destinations
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Shinkansen-Ticket.com is a Japan-based travel agency specializing in booking Shinkansen and limited express train tickets—including high-demand routes that are often difficult to secure. With nearly a decade of experience, we’ve built a reputation for reliable, flexible, and traveler-friendly service.
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