自从我们开通新干线预订服务以来，我们每天都会收到咨询，并且知道大家经常问哪些问题。
我们已更新常见问题解答页面，涵盖了我们收到的大部分问题。我们相信您可以通过查看此常见问题解答页面找到问题的答案。请点击顶部菜单中的“常见问题解答”或点击下方链接。
新干线票务网站：常见问题解答
https://shinkansen-ticket.com/apps/help-center
如果您的问题仍无法解决，当然，请随时通过下面的联系表格向我们咨询。
新干线票务网：联系方式
https://shinkansen-ticket.com/pages/contact
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What is shinkansen-ticket.com?
Shinkansen-Ticket.com is a Japan-based travel agency specializing in booking Shinkansen and limited express train tickets—including high-demand routes that are often difficult to secure. With nearly a decade of experience, we’ve built a reputation for reliable, flexible, and traveler-friendly service.
We provide both QR code-based tickets for easy station access, ideal for last-minute bookings, and physical paper tickets, which can be delivered to your home abroad, hotel, major post offices, or even a friend’s residence across Japan—perfect for carefully planned itineraries.
Our expertise in Japan’s rail system allows us to offer customized support with a deep understanding of routes, connections, and seating options—including oversized luggage seats, scenic views, and group arrangements.
Trusted by thousands of repeat customers and partnered with numerous hotels and travel agencies, we regularly assist in arranging train tickets for hotel guests and tour clients across Japan.