Airport Pickup Locations and Procedures

Item Pickup at the Airport

At Japan's major airports, our designated JAL ABC counters await your arrival to retrieve your ordered items.
Upon your arrival, simply proceed to the specified pickup location to collect your items seamlessly.

This service is available only to customers who selected an airport pickup location when placing their order.
It is required that the pickup date and location were specified at the time of the order.

Airport Terminal	Counter	Details
Narita International Airport Terminal 1 North Wing - Arrival floor（1F）	JAL ABC Arrival Counter	View Hours and Map
Narita International Airport Terminal 2 - Arrival floor（1F）	JAL ABC Arrival Counter	View Hours and Map
Haneda Airport Terminal 3 - Arrival floor（2F）	JAL ABC Arrival Counter	View Hours and Map
Kansai International Airport Terminal 1 - Arrival floor（1F）	JAL ABC Arrival Counter	View Hours and Map

*We currently do not offer pickup services at Chubu Centrair Airport

Order and Pickup Scheduling Rules

You can select a travel date at least five days away.
You can select an airport pickup date at least three days away.
All items in our collection are eligible for ordering.

How to Pick Up Your Items

After Your Flight Arrives:
Proceed directly to the counter you selected when placing your order. Please look for the JAL ABC counter with the logo below at the specified locations:
Show Your Item Pickup Voucher:
Present the Item Pickup Voucher to the staff at the counter. This voucher is sent to you via email upon order completion.
Receive Your Items:
The staff will verify your reservation details and hand over your items.

In Case of Flight Delays

If your flight is delayed, there's no need to contact us, as the counter staff will have access to the updated flight information.
Simply proceed to the counter upon your arrival. Your items will be held for up to two days after the scheduled pickup date.

Seat guide

Shinkansen Seats are available in four levels, depending on the comfort and services you require.

Reserved Seat (Ordinary Reserved Seat)

Your seat is reserved and secured when you book your tickets, allowing you to head to the station with peace of mind.
Think of it as "economy class" seating.

Green Reserved Seat

Enjoy better seats and free blankets. Popular among Japanese business people, executives, and those who prefer a comfortable travel experience.
Consider it "business class" seating.

GranClassGran Class Seat (only for limited lines)

Known as the "First Class" of Shinkansen seats.
Available only on the Hokuriku and Tohoku Shinkansen lines, these seats offer airline-like amenities and meals (only on select trains).
They are the most expensive option.

Unreserved Seat

You can take any open seat in the unreserved cars on the departure date (no departure time will be indicated on your ticket).
This is the best option if cost is your priority and you are traveling during less crowded seasons or times.