How To Get To Tokyo Central Post Office / How To Pick Up Tickets

As many customers begin their Shinkansen journey from Tokyo station, we have an option of receiving tickets at Tokyo Central Post Office, which is located right in front of Tokyo station.

Business Hours: 9:00 to 21:00 weekdays / 9:00 to 18:00 weekends & holidays

Please visit Tokyo Central Post Office official page to check the latest information.

This option will make it easier for those who do not stay at a hotel in Tokyo or those who make a ticket order at the last minute, to pick up their tickets safely and conveniently.

Access from JR Tokyo Station

Get out the Tokyo Station from "Marunouchi South Exit" ticket gate, and go straight forward till you get outside the building.

Cross the street on your left and you will see the main entrance of the building (less than 1 minute walk from the station).
The name of the building is JP Tower / KITTE, and Tokyo Central Post Office is located on the ground level inside this building.

How to Pick Up

Please visit one of the counters inside the post office or tell any staff that you came to pick up your parcel (tickets inside) which has been delivered to the post office.
You will be asked to present your ID (passport should be fine) in order to receive your parcel (tickets).

If You Are In Trouble...

Please show the sample Japanese text below to communicate with the staff if you have trouble picking up your parcel (tickets).

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郵便局の方へ

当郵便局留にて、このお客様のお名前で郵送物（内容：新幹線のチケット）を保管いただいています。
I came to pick up my parcel (Shinkansen tickets inside) which has been delivered to and kept here in this post office for me.

大変お手数ですが、受取りについてご案内いただけますでしょうか？
Could you please guide me how I can receive my parcel?

身分証明（ID）のご提示が必要であることはお伝え済みです。
I am aware that I need to present my id in order to receive my parcel.

Seat guide

Shinkansen seats are available in four levels depending on the comfort and services your require.

Ordinary Seat

Regular seats used on Reserved cars and Unreserved cars of Shinkansen. Consider it as "economy class" seat.

Green Seat

Better seats with more space than ordinary seats. All Green Seats are reserved only. Consider it as "business class" seats.

Reserved Seat (Ordinary Reserved Seat)

Your seat is reserved and secured when you book your tickets. Head to the station with a peace of mind.
Seats are the same as Ordinary Seat.

Green Reserved Seat

Better seats and free blankets. Popular among Japanese business persons, executives and people who values comfortable travel. Consider it as "business class" seats.

GranClass Seat

Know as "First Class" of Shinkansen seats. Only available on Hokuriku and Tohoku Shinkansen lines. Gran Class seats comes with airline-like amenities and meals.The most expensive of all.

Unreserved Seat

You can take any open seats in unreserved cars of any train on the departure date. (No departure time will be indicated on your tickets.)
The best seat type if your priority is the cost and are traveling during less-crowded season/time.

For further information and photos, please visit official page at http://www.jreast.co.jp/e/ticket/types.html