门票/欢迎使用 Suica 卡须知

Published on March
Last updated on May 6, 2026

Thank you for choosing our service! 
Please refer to the following information for details on how to use and board with the tickets we've delivered to you.

Taking the Shinkansen and Ticket Usage

  • Make sure to arrive at your departure station before your scheduled departure time (ideally, at least 30 minutes prior, as finding your platform can be challenging).
  • You can proceed directly to your platform with your ticket; there's no need to activate or purchase additional tickets at a ticket counter.
  • Please keep your ticket with you at all times during your journey because you'll need it again when you exit your destination station. 
  • We are unable to reissue tickets, so please take care to avoid losing them.

If you happen to miss your reserved train (for Reserved tickets only)

  • You have the option to use your ticket for an unreserved seat (in an unreserved cabin) on later trains scheduled for the same day.

If you wish to change the date and time of your train:

  • You can make changes to the train's date and/or time as long as it's done BEFORE the departure time indicated on your ticket.
  • To make these changes, please visit a ticket counter at any JR train station.
  • If you are unable to change the ticket or encounter communication challenges with station staff, please follow the cancellation process.
    • In such cases, please purchase a new ticket directly at the station.
    • We will arrange the refund for you at a later date.

If you need to cancel your ticket:

  • Please follow the instructions on this page to complete the necessary procedures.

If have lost or accidentally left your tickets in your country:

  • Please follow the instructions on this page to complete the necessary procedures.


    How to Check if Your Seat has an Oversized Luggage Space 

    If there is an 'S' at the far right of your seat number, your seat has a oversized luggage space. If you requested a large luggage space, please check this mark.

             

     

    How To Read Your Tickets (Japanese Tickets)

    For those with tickets printed in Japanese, please refer to the following.


    Here is how to read each part. It should not be hard to read once you know what is written.

    • Departing (①) and Arrival (②) Station - Please refer to the STATION NAME LIST below for how to read the station names.
    • Departure Date (③) - ‘月’ and ‘日’ are characters for 'month' and 'day' accordingly
    • Departure (④) and Arrival (⑤) Time
    • Train No. (⑥) - Train Type (‘のぞみ’ as Nozomi、’ひかり’ as Hikari、’こだま’ as Kodama) followed by a Train Number
    • Car and Seat No.(⑦) – ‘号車’, a character for Car Number, followed by a number and an alphabet to indicate the Seat Number

    EXAMPLE:

    The ticket displayed in the image above is from Tokyo to Shin-Osaka, departs at 18:00 and arrives at 20:33 on July 3rd, train Type/No. Nozomi 121, Car No. 9, and Seat No. 3C.

    STATION NAME LIST (for ① and ②):
    東　京　 → Tokyo
    品　川 → Shinagawa
    新 横 浜 → Shin-Yokohama
    小 田 原 → Odawara
    三　 島 → Mishima
    新 富 士 → Shin-Fuji
    名 古 屋 → Nagoya
    京　都 → Kyoto
    新 大 阪 → Shin-Osaka
    新 神 戸 → Shin-Kobe
    姫　路 → Himeji
    広　島 → Hiroshima
    博　多 → Hakata
    鹿児島中央 → Kagoshima Chuo

     

    FAQs:

    To check our FAQs, please visit this page.

    Refund Policy:

    To check our refund policy, please visit this page.