我们的客户支持团队始终竭尽全力满足客户的期望，而最让我们感到欣慰的是事后收到客户的感谢。
我们经常收到电子邮件，有时还会收到客户享受旅程的照片，但我们有一次在办公室收到一个中等大小的纸箱，是从瑞士寄来的。
然后我们发现盒子里有两块巨大的、精美的手工巧克力，上面写着写给我们团队成员的温馨留言（如上图所示）。
得知客户在日本玩得很开心，我们感到非常兴奋；即使回到自己的国家后，他们仍然抽出宝贵的时间为我们安排这些礼物，我们对此非常感激。
期间日本将举办一些重大赛事，例如橄榄球世界杯（2019 年 9 月 20 日至 11 月 2 日）和东京奥运会（2020 年夏季）。
我们的员工非常乐意帮助所有来自日本以外的顾客享受游戏以及他们的日本之旅。
所以，如果您需要我们客服团队的任何帮助，请随时告诉我们！
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What is shinkansen-ticket.com?
Shinkansen-Ticket.com is a Japan-based travel agency specializing in booking Shinkansen and limited express train tickets—including high-demand routes that are often difficult to secure. With nearly a decade of experience, we’ve built a reputation for reliable, flexible, and traveler-friendly service.
We provide both QR code-based tickets for easy station access, ideal for last-minute bookings, and physical paper tickets, which can be delivered to your home abroad, hotel, major post offices, or even a friend’s residence across Japan—perfect for carefully planned itineraries.
Our expertise in Japan’s rail system allows us to offer customized support with a deep understanding of routes, connections, and seating options—including oversized luggage seats, scenic views, and group arrangements.
Trusted by thousands of repeat customers and partnered with numerous hotels and travel agencies, we regularly assist in arranging train tickets for hotel guests and tour clients across Japan.