日本发生意外事故或自然灾害时，新干线可能会出现延误或取消的情况。
然而，来自日本以外、不会说日语的游客常常被落下，因为很多广播都是用日语进行的。
这里我们汇总了日本铁路公司提供的信息，这将有助于您了解新干线和其他特快列车的最新状态。
可通过以下链接查询最新列车运行状态 ：
如遇列车取消或延误，这些链接将显示列车编号列表。一切正常时，不会显示任何特殊信息。
JR东海 （东海道新干线：东京 - 京都 - 新大阪）
https://traininfo.jr-central.co.jp/shinkansen/pc/en/index.html
JR西日本（山阳新干线：新大阪-冈山-广岛-博多）
http://global.trafficinfo.westjr.co.jp/en/sanyo
https://www.westjr.co.jp/global/en/
JR东日本
（东北新干线：东京～仙台～秋田～新青森～新函馆北斗）
（北陆新干线：东京-轻井泽-长野-富山-金泽）
http://traininfo.jreast.co.jp/train_info/e/service.aspx
也提供电话服务 ：
JR东海
+81-50-3772-3910 (或从日本拨打 050-3772-3910)
请在日语提示音播放期间按“3”。接线员会用日语回答，但我们有英语接线员随时待命，所以请您用英语与接线员沟通，并要求提供英语翻译。
JR东日本
+81-50-2016-1603（英语、中文和韩语） （或从日本拨打 050-2016-1603）
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