出貨後退款流程（僅限未使用門票）
Refund Process After Delivery
For unused tickets only — for those of you whose plans have changed after receiving your tickets from us.
As outlined in our Cancellation & Refunds Policy, we're unable to process cancellations once your tickets have been delivered.
But if you complete the process at a JR station before boarding, we can still offer a partial refund — the amount depends on timing.
Exceptional case: train cancelled due to weather or JR service suspension
If your reserved train is cancelled because of weather (such as a typhoon or heavy snow) or a JR service suspension, the fastest way to get your money back is to visit any JR station ticket counter and present your ticket for an immediate cash refund.
You can do this any time from when the cancellation is confirmed, up to one year later — there's no need to rush to the station before your original departure time.
Please note: this refund covers the official JR fare only.
If you'd prefer a refund that includes our service fee, you may instead mail your unused ticket to us (see address below) for a full refund. This option takes longer, as it requires shipping time plus our internal processing time after we receive your ticket.
Get a repayment stamp at a JR station
Visit a ticket counter at any JR station near you — it doesn't need to be a Shinkansen station. Ask staff to cancel the ticket and add a repayment stamp (払い戻しスタンプ).
Explain that you don't have the credit card used to purchase the ticket, so you only need the stamp confirming the ticket won't be used.
Showing this message to station staff may help them understand your situation faster:
切符のキャンセルを希望いたします。
現時点では、払い戻しスタンプ（払戻申出 証明）の押印のみをお願いいたします。
「乗変申出」で処理いただける場合は乗変申出の押印をお願いします。
＊購入時のクレジットカードは、後日持参して払い戻し処理いたします。
Staff will add a dated stamp once this is done, like the example below. You will not receive any money at this point.
Why can't I get the refund right away?
JR can only refund the exact credit card originally used to purchase the ticket. Since we use our company card to purchase tickets on your behalf, JR can only issue the refund to our card — which happens in Step 3 below.
Mail us your stamped ticket
Send your cancelled, stamped ticket to our office within 60 days. We recommend a trackable shipping method.
419 NOA Dogenzaka,
2-15-1 Dogenzaka, Shibuya-ku,
Tokyo 1500043, JAPAN
We process the refund with JR
Once we receive your stamped ticket, we'll present it at a JR station and receive the refund to our company credit card.
You receive your refund
We'll refund 90% or 50% of your ticket price (depending on timing) to the credit card used for your original purchase.
We're unable to issue a refund if the repayment stamp isn't added to your ticket before your boarding time.